Plugin Installation Error: “Destination folder already exists”

When installing the SureForms plugin, you might encounter an error message that says: “Destination folder already exists.”

Reason:

This error typically occurs when a folder named sureforms already exists in the /wp-content/plugins/ directory. This can happen if:

• A previous installation attempt didn’t complete successfully.
• The plugin was manually uploaded or partially installed.
• An old version of the plugin exists but is not active.

How to Fix It:

Follow these steps to resolve the issue and install SureForms properly:

Delete the Existing Folder via File Manager or FTP

1. Log into your web hosting File Manager (e.g., cPanel) or use an FTP client like FileZilla.
   
2. Navigate to: public_html/wp-content/plugins/
   
3. Look for the folder named sureforms.
   
4. Delete the SureForms folder completely.
   
5. Go back to your WordPress dashboard and try installing the plugin again via: Plugins → Add New → Upload Plugin
   

Important Notes

Before proceeding, please keep the following in mind:

• Need Help? Contact Your Hosting Provider:
  If you’re unsure how to take a backup or feel uncomfortable performing file-related actions, we recommend reaching out to your hosting provider. They can help you safely delete the plugin folder or guide you through the installation process.
• Take a Backup of Your Site:
  It’s always a good idea to create a full backup of your WordPress website before making any changes—especially when deleting plugin files or folders. A backup ensures you can restore your site in case anything goes wrong.